Terms & Conditions

1. Introduction

Welcome to Caarl. These Terms and Conditions govern your use of our website and the purchase of products from our online store. By accessing or using our website, you agree to be bound by these Terms and Conditions.

2. Definitions

• "We," "Us," "Our" refers to Caarl
• "You," "Your" refers to the user or customer
• "Website" refers to caarl.co.za
• "Products" refers to clothing, sneakers, and perfumes sold on our website

3. Account Registration

To make purchases on our website, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate
• Keep your password secure and confidential
• Notify us immediately of any unauthorized use of your account
• Be responsible for all activities under your account

4. Product Information

We strive to display our products as accurately as possible. However:

• Colors may vary slightly due to screen settings
• Product descriptions are provided for general information
• We reserve the right to correct any errors in pricing or descriptions
• All prices are in South African Rand (ZAR) and include VAT

5. Orders and Payment

When you place an order:

• You make an offer to purchase products at the stated price
• We reserve the right to accept or decline your order
• Payment is processed securely through Paystack
• Orders are confirmed once payment is successfully processed
• We may cancel orders if products are unavailable or pricing errors occur

6. Delivery

We offer delivery throughout South Africa via Courier Guy and Pudo:

• Delivery times are estimates and not guaranteed
• Delivery fees are calculated at checkout
• You must provide accurate delivery information
• Risk of loss passes to you upon delivery
• We are not responsible for delays caused by courier services

7. Returns and Refunds

We want you to be satisfied with your purchase:

• You may return unworn, unwashed items within 14 days of delivery
• Items must be in original condition with tags attached
• Perfumes and intimate apparel cannot be returned for hygiene reasons
• Return shipping costs are the customer's responsibility
• Refunds are processed within 7-10 business days after receiving returned items

8. Intellectual Property

All content on our website, including images, text, logos, and designs, is owned by Caarl and protected by copyright laws. You may not use, reproduce, or distribute any content without our written permission.

9. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages
• Our total liability is limited to the amount you paid for the product
• We do not warrant that our website will be uninterrupted or error-free

10. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

11. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website constitutes acceptance of the modified terms.

12. Governing Law

These Terms and Conditions are governed by the laws of South Africa. Any disputes shall be subject to the exclusive jurisdiction of the South African courts.

13. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

• Email: support@caarl.co.za
• Phone: +27 XX XXX XXXX