Your satisfaction is our priority. Read our return policy below.
To be eligible for a return, items must meet the following conditions:
For hygiene and safety reasons, the following items cannot be returned:
Reach out within 7 days of delivery via WhatsApp (063 400 9626) or email (editorkhozad@gmail.com) with your order number and reason for return.
Our team will review your request and provide return instructions if approved. We may request photos of the item to verify its condition.
Package the item securely with all original tags and packaging. Ship to the address provided by our team. Keep your tracking number for reference.
Once we receive and inspect your return, we'll process your refund within 5-7 business days to your original payment method.
Processing Time: Refunds are processed within 5-7 business days after we receive and inspect your returned item.
Refund Method: Refunds will be issued to your original payment method. Please allow 5-10 business days for the refund to reflect in your account, depending on your bank.
Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item sent, defective product, etc.).
Partial Refunds: In some cases, partial refunds may be granted for items that are returned in less than perfect condition or without original packaging.
We offer exchanges for different sizes or colors within 7 days of delivery, subject to availability. To request an exchange:
Our customer service team is here to help with any return-related questions.
WhatsApp: 063 400 9626 (Business) or 072 800 3053 (Personal)
Email: editorkhozad@gmail.com
Response Time: Within 24 hours during business hours