Shipping Policy

Fast, reliable delivery across South Africa

Courier Guy
Door-to-door delivery service

Delivery Time

  • • Major cities: 2-5 business days
  • • Remote areas: 5-7 business days

Features

  • • Real-time tracking
  • • Signature on delivery
  • • Insurance included
Pudo Locker
Collect from your nearest Pudo point

Delivery Time

  • • 3-5 business days to Pudo point
  • • 24/7 collection access

Features

  • • Secure locker storage
  • • SMS notification when ready
  • • Convenient collection times
Shipping Costs
Calculated at checkout based on your location

Standard Shipping

Varies by location and courier

R50 - R150

Free Shipping

On orders over R500

FREE

Order Processing

Orders are processed within 1-2 business days. You'll receive a confirmation email once your order ships.

Tracking

Track your order in real-time with the tracking number sent to your email and available in your account.

Secure Packaging

All items are carefully packaged to ensure they arrive in perfect condition at your doorstep.

Important Shipping Information

Delivery Address

Please ensure your delivery address is correct and complete. We cannot be held responsible for orders delivered to incorrect addresses provided by the customer.

Delivery Attempts

Couriers will attempt delivery up to 3 times. If delivery is unsuccessful, the package will be returned to us, and you'll be contacted to arrange redelivery (additional fees may apply).

Delays

While we strive for timely delivery, delays may occur due to factors beyond our control (weather, public holidays, courier issues). We'll keep you informed of any significant delays.

Missing or Damaged Packages

If your package arrives damaged or items are missing, please contact us immediately with photos. We'll resolve the issue promptly with a replacement or refund.

Public Holidays

Orders placed during public holidays will be processed on the next business day. Delivery times may be extended during holiday periods.

Questions About Shipping?

Our team is here to help with any shipping-related questions.